Because your appointment is reserved just for you at the Four Moons Spa we require 48-hour notice for canceling a Spa or Salon service. Any cancellation made without proper notification will be subject to a 50% service charge. 24-hour notice, no show or cancellation the day of appointment will result in 100% cancellation fee. Parties 4 or more are under a 72 hour cancellation policy resulting in 100% cancellation fee.
Gratuities are not included in the cost of your services. Four Moons Spa feels it is the discretion of our customers regarding the amount of gratuity that is provided to the service providers. The Spa industry average ranges from 18% to 25% per service is customary. However parties 4 of more are charged a 20% automatic gratuity.
Four Moons Spa offers an adult environment and does not offer services for children under ten years of age. A parent or guardian must be present or give signed consent for any treatments to a client below the age of eighteen. The only approved services are 30 or 60 minute services.